Return and Refund Policy

Last updated: 25 October 2026

We want every Bumblehugs piece to be just right. If it isn't, you can return or exchange it.

Return window You can request a return or exchange within 14 days of delivery.

What can be returned

• Items must be unused, unwashed and in their original condition, with all tags and packaging.
• Items damaged through use or washing can't be accepted.

How to request a return or exchange

1. Sign in to your account on bumblehugs.in.
2. Go to Account → Orders and open the order.
3. Choose Request a return, select the items and the reason, and submit.

If you checked out without an account, email us at bumblehugsindia@gmail.com with your order number and we'll set it up for you.

Pickup Return pickup is free. Our delivery partner collects the item from your address; please keep it packed and ready.

Refunds

• Once we receive and check the returned item, we start your refund within 2–3 working days and let you know by email.
• Prepaid orders: the refund goes back to the original payment method (card, UPI, net banking or wallet).
• Cash on delivery orders: the refund goes directly to your bank account or UPI ID, which we'll ask you for.
• Depending on your bank, the money can take 5–7 working days to show in your account after we issue the refund.

Exchanges Exchanges are for a different size of the same product, subject to stock. If the size you want is unavailable, we'll refund you instead.

Damaged or wrong item If your order arrives damaged, or you received the wrong item, email us within 48 hours of delivery with your order number and photos. We'll send a replacement or a full refund.

Questions Email bumblehugsindia@gmail.com or call +91 95992 42140 (Mon–Sat, 10:00 am – 6:00 pm).